Help & Support
Need a hand with an order or your account? We're here to help.
Placing an order
Browse the menu, add items to your basket, and choose delivery or collection at checkout. Delivery is available to local Sunderland (SR) postcodes; if you're outside the delivery area, you can still order for collection.
Changing or cancelling an order
If you need to change or cancel an order after placing it, please call us as soon as possible on 0191 716 0602 and we'll do our best to help while your food is still being prepared.
Payments & refunds
Card payments are handled securely by Stripe. If there's a problem with your order or you think you're due a refund, get in touch by phone or email and we'll sort it out.
Your account
You can update your details or view your order history from the My Account page. To permanently delete your account, open My Account → Delete Account and confirm — this removes your account and personal details and signs you out.
Privacy
For how we handle your personal data, see our Privacy Policy.